2013 Charleston Conference

Academic Business libraries typically make scores of digital resources available to students and faculty. The interfaces to these resources range from the easy to use to the nearly opaque. Business librarians respond to the need for database instruction in two ways: Personal instruction, including tutorials, formal classes, phone, IM, and e-mail and Virtual instruction including FAQs, Guides, and Blogs. Personal instruction is not always available. In response we have created a virtual reference system using a linked combination of instruction/finding aids which includes three levels (or tiers) of assistance.